Return and Refund Policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

  • Returns accepted for 30 days
  • No restocking fee

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged.
  • Returned items must have tags still on and be returned in original product packaging.
  • Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

  1. Reply to your order confirmation email to request which products you would like to return.  OR email us at charmfulclothing@charmfulclothing.com.
  2. Send the item back to us at 3825 E. Calumet St., Suite 400 #238, Appleton, WI 54915.

You can always contact us for any return question at charmfulclothing@charmfulclothing.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 


If more than 15 business days have passed since we’ve approved your return, please contact us at charmfulclothing@charmfulclothing.com.

 

Trade name:  Charmful Clothing Boutique

Hours: M-F 9:00 am - 4:00 pm CST

Email: charmfulclothing@charmfulclothing.com

Physical address: 3825 E. Calumet St., Suite 400 #238, Appleton, WI 54915.